Staff

photo of Shadow Lake Employees

Shadow Lake Collision Center is an independent, family-owned repair shop. Owned by Eric and Roma Dawson, Shadow Lake Collision Center’s staff has the same training and level of expertise as the Dawson’s first location, AA Collision Repair.Our growing staff has the combined experience of over 130 years in the automotive industry. Our office has four full-time employees to serve you, and our shop currently has four fully-certified technicians.

Shadow Lake Collision Center can repair virtually any make or model of vehicle and restore to its pre-accident condition. We have excellent relationships with all insurance companies, and pride ourselves on the superior quality of work and excellent customer service that we provide.

Eric Dawson

Our owner, Eric Dawson, has an extensive history in the automotive industry. A certified Continuing Education instructor in Iowa and Nebraska with over 20 years in the industry, Eric has set a standard for his company that is acknowledged throughout the metropolitan area. Eric was recently featured in Automotive Body Repair News, the industry’s monthly trade publication serving the collision repair industry.

photo of Eric DawsonBorn in Maryville. Missouri, his family stressed moral principles and business ethics in his upbringing. Eric worked on his family’s farm, and performed maintenance on his father’s six freight trucks. His first experience in the collision repair business was as a young teenager working in his father’s truck collision shop in Des Moines, Iowa. Eric’s summers were spent helping technicians work on semi-trucks. In high school he continued his collision repair education at Northwest Missouri Vo-Tec School in Maryville, Missouri.

In 1993 Eric moved to Bellevue, Nebraska, and worked as a body technician for three years. He had a tremendous ambition to own his own business but knew he needed management experience first. In 1996 Eric become an estimator and soon moved into management. By working in different collision repair shops, Eric gained the knowledge of what it takes to run a good business.

In 2004 Eric and his wife, Roma, had the opportunity to buy AA Collision Repair, which was acknowledged in the industry as the area’s premiere collision repair shop.

In 2007 Eric and Roma purchased property at Hwy. 370 and 72nd Street in Papillion; in 2008, they opened their second collision repair shop, Shadow Lake Collision Center.

Eric is a member of the Suburban Rotary Club of Omaha, the Omaha Chamber of Commerce, and the Sarpy County Chamber of Commerce. Eric is actively involved in, and helps with many community service projects through his Rotary group. Eric and his wife have two active twin boys that keep the family busy. Eric can be reached at Eric@shadowlakecollision.com.

Fernando Navarrette

photo of Fernando NavarretteOur General Manager, Fernando Navarrette, has over 14 years in the automotive repair field. Fernando had been employed at AA Collision Repair since 1999 and now is serving as general manager for Shadow lake Collision Center.

He has served in every capacity within the automotive repair field including maintenance, parts, body/frame and estimating.

He holds certification from I-Car Platinum, ASE, PPG Production Managers Class and is PPG MVP GreenBelt Certified. He has worked closely with all insurance companies and has built great relationships in all aspects of the collision repair industry.

Fernando is an Omaha native and in his spare time he enjoys cooking, camping and spending time with his family, girlfriend and their four children.

John Engdahl

photo of John EngdahlEstimator John Engdahl comes from a collision repair tradition.

His grandfather founded Engdahl Top & Body Company in 1916 which was a fixture in downtown Omaha until 2003.

John’s father Rodney and two brothers succeeded his grandfather and John followed in their footsteps after graduating from UNL in 1980, later managing the shop until it’s  purchase by Creighton University in 2003 during their expansion.

He was an estimator at AA Collision from 2004 until it was sold in 2012.  John is married, has 3 grown children and one granddaughter, enjoys fishing and hiking and spending time with family.

Danielle Milczski

photo of Danielle MilczskiDanielle Milczski is the accountant for Shadow Lake Collision Center.

She received her accounting degree from Nebraska College of Business in Omaha and has over 13 years experience as an accounting professional.

Danielle also works the front desk part time answering the phones and helping customers with any questions.

Her leisure time is spent with her four children, family and friends.

Jamie Rhoades

photo of Jamie RhoadesJamie, our marketing and PR representative, interacts with all insurance companies and their agents. She is our Chamber of Commerce representative and is also responsible for coordinating our community out-reach programs.

Jamie hosts continuing education classes to NE & IA insurance agents in our Education Center. She is also a member of BNI International and has served as President and Vice President and is now the New Member Mentor. She also works part time at the front desk as CSR.

Jamie has two daughters, and new grand baby and is married to a collision and restoration specialist. Jamie’s family has been involved in the industry for over twenty-five years.

Jamie enjoys spending time with her family and friends. She and her family attend many car shows throughout the summer months, enjoys swimming, four wheeling, volleyball and camping.

Jamie can be reached at Jamie@shadowlakecollision.com

Damien Townsend

photo of Damien TownsendDamien Townsend was an automotive refinish technician for 23 years before joining Shadow Lake Collision as an estimator. Damien is married with two children and enjoys home projects and motorcycle rides.

Jason Thies

photo of Jason ThiesJason Thies is our parts manager who also assists in estimating and production. He worked 7 years as a Field Auto Appraiser for an insurance company before coming to Shadow Lake Collision where he has served in multiple capacities over the years.

Born and raised in Lincoln Nebraska Jason returned home from stints in both Phoenix and Colorado. His free time is spent with his 2 boys, family, friends, motorcycle riding and Husker Football!